Sunday 21 February 2010

At least co-ordinate your lies

It’s the usual story, a small amount of snow falls in the UK and the transport infrastructure grinds to a halt.

I got up early today because I wanted to have the maximum time in Stratford-upon-Avon. As the first train to Birmingham wasn’t until 08:37 it wasn’t that early, but 07:30 on a Sunday is still unpleasant.

When I woke up I looked out of the window and noticed that there was a small amount of the white stuff on the ground, so I had an idea that there might be disruption.

I got to Coventry station and the train was still showing as being on time.

It was still showing as being on time at 08:39. Then it started to update itself, first to 08:42, then at 08:43 to 08:47, at 08:49 it disappeared from the display at which point someone finally decided it might be useful to make an announcement.

The train was still running, but it would now be leaving from another platform in four minutes time, so we all troop over the bridge to platform 2.

Four minutes later, still no train. Finally just a couple of minutes before 9 as the train pulled into the station there was an announcement apologising for the delay caused by frozen points just outside the station.

OK, we had a reason, we had a train, I wouldn’t have thought much about it, until a minute or so later as the train pulled out the guard apologies for the delay caused by the train that was supposed to be forming this service having broken down and having to get a replacement.

So London Midland, what was it, frozen points or a broken train. If you are going to lie to your customers at least get everyone telling the same lie.

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